Marketing House, Blackstone Rd, Huntingdon PE29 6EF, UK – 01480 414361
Callum and staff are second to none. I was sent a replacement which was the wrong model 😔 collected the next day via courier and the correct replacement came the day after ☺ the replacement deflated 30% within 2 hours 😔 staff were very apologetic and sent another one 👍 maybe just me being jinxed but these guys are a faultless service.
I was experiencing technical problems with my Intex Spa Bubble 6 persons round tub that I did not know where to go until I found John Adams in a search engine. The first rate customer support I got from 'Jamie' was amazing he knew what questions to ask me about the faults and what steps to trouble shoot that were clearer than the manual. Once established that I had done all I could Jamie knew what parts I needed to order. Seperately and not related to the same problem I needed to come back to John Adams 6 weeks later and I then dealt with Callum who again advised on the problem and resolved it immediately. I think the customer service is outstanding even the ladies in the office sending me courier despatch details keeping me informed - I have just placed another order and will always buy my parts from John Adams. Miss Henry